Return and Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your bird must be tested and proven to be healthy and and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without prior notification and communication. Also note that we do not accept or refund for any birds that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned bird. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a the first 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace birds if we shipped the wrong order. If you need to exchange it for another bird, send us an email at [email protected] within the first 3 days of the delivery and send your item to our farm.

Shipping returns

To return your parrot, you should mail your parrot to our farm with its proof of purchase therewith.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more three birds, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned parrots or receive them in good condition.

Refund and Returns Policy